In short: you have 30 days to return an order, the return costs nothing if there is a fault or a mistake, products carry a 3-year legal guarantee, and each step is explained below.
1. How long you have to return
- You can request a return within 30 calendar days of receiving the order, without having to give a reason.
- This is longer than the 14-calendar-day statutory right of withdrawal set by EU consumer law and Spanish Royal Legislative Decree 1/2007.
- It applies in the same way to every country and zone we deliver to.
2. What condition the product must be in
For a voluntary return, we accept the product if it:
- has not been used and is in its original condition, beyond what is strictly needed to check what it is and how it works;
- still has its original packaging and everything that came with it: accessories, manuals, cables, filters and parts;
- comes with the proof of purchase or the order number.
If the product is faulty, arrives damaged or is not the one you ordered, these requirements do not apply and the case is handled as an incident (section 5).
3. Steps to return
- Contact us at info@homiaro.com or on +34 612 46 05 12 and give us the order number, the product and the reason.
- If the appliance arrived damaged or faulty, send us photos of the product and its packaging.
- Within 2 business days at most we reply with shipping instructions or a collection date.
- Pack the product so that it stays protected in transit.
- Wait for our instructions before sending the parcel, and do not send it to the manufacturer.
4. Cost of return transport
If the product is faulty, was damaged in transit or is not the one you ordered: the return is free in every zone. We bear the full cost of collection or return shipping.
If you have changed your mind (voluntary return): returns from Spain are free as well — we give you a label and the refund is made in full. For international orders a fixed amount is deducted from the refund:
| Order destination | Voluntary return cost |
|---|---|
| Spain (whole territory) | Free |
| European Union | €24.90 |
| United Kingdom | £34.90 |
Where the order was shipped outside the European Union, we cannot refund customs duties or import taxes already paid: they are reclaimed from the relevant customs authority.
5. Faulty, damaged or wrong products
- Let us know within 7 calendar days of receipt if the product has arrived damaged, has an apparent defect or does not match your order.
- Send us photographs together with the order number. If the outer box was damaged, also note it on the carrier’s delivery document.
- We look into the case and tell you whether collection, repair, replacement or a refund applies.
- This notice period does not reduce your statutory consumer rights or the 3-year legal guarantee.
6. Exclusions from voluntary returns
- Appliances that have been used, installed or handled so that they can no longer be sold as new.
- Appliances sent back without their original packaging or without the accessories included.
- Personalised or made-to-measure items.
- Gift cards, and consumables or spare parts whose seal has been opened (filters, bags, capsules).
Even so, we review and process any of them if it is faulty, arrives damaged or does not match the order.
7. Getting your money back
- When the product reaches us and we have checked it, we confirm by email that the return is approved.
- We refund you using the same payment method you used to buy, no later than 14 calendar days after receiving the return.
- The refund covers the product price and, where the law requires it, the standard shipping cost of the original order.
- For a voluntary return, the transport cost shown in section 4 is deducted.
- If more than 15 business days have gone by since we confirmed the refund and you still have not received it, write to info@homiaro.com.
8. Swapping for another model
- Within the same 30 calendar days you can ask us to exchange the product for another model.
- The exchange depends on availability. Once we have received, checked and approved the returned product, we send the new one within 3 business days.
- If the new model costs more, you pay the difference; if it costs less, we refund the difference to you.
- If the model you ask for is not available, we suggest another option or give you your money back.
9. Legal guarantee of conformity
Each new product is covered by the 3-year legal guarantee of conformity of Spanish Royal Legislative Decree 1/2007, as amended by Royal Decree-Law 7/2021. Depending on the case and the applicable law, a claim may be settled by repair, replacement, a price reduction or termination of the contract.
The guarantee does not extend to damage caused by misuse, incorrect installation, knocks, unauthorised handling, normal wear or inadequate maintenance. If the manufacturer offers a commercial warranty, it is added to the legal guarantee and never replaces it.
10. Orders delivered to the United Kingdom
Orders delivered to the United Kingdom are subject to these conditions and also to the rights that the Consumer Rights Act 2015 gives UK consumers, among them the short-term right to reject goods that do not conform within the first 30 days. Our policy does not limit those rights.
11. Model withdrawal form
If you want to exercise the statutory 14-day right of withdrawal, you can use the model below. It is not compulsory: it is also enough to tell us your decision by phone or email.
To: AZULEJOS JAVIER FERNANDEZ SL, NIF B78841210, Calle de Nazaret, 12, 28941 Fuenlabrada (Madrid), Spain — info@solarpowersup.shop
I hereby give notice that I withdraw from my contract of sale of the following goods:
Product: ______________________________
Order number: ______________________________
Order date: ____________ · Date received: ____________
Consumer name: ______________________________
Consumer address: ______________________________
Date: ____________ · Signature (only if this form is sent on paper): ____________
12. Return address and contact
Company name: AZULEJOS JAVIER FERNANDEZ SL
NIF: B78841210
Registered office: Calle de Nazaret, 12, 28941 Fuenlabrada (Madrid), Spain
Logistics centre (return address): Calle de Nazaret, 12, 28941 Fuenlabrada (Madrid), Spain
Phone: +34 612 46 05 12
Email: info@solarpowersup.shop
Support hours: Monday to Friday, 9:00–18:00 (CET/CEST)
Updated on 23 September 2026.